Terms and conditions

This agreement regulates the general conditions of purchase of the services offered on this website by BUSTINS JEANS, trade name under which acts COSTA BRAVA JEANS, S.L. with CIF B05409347 and domiciled in Galerías Neptuno, 23, C.P. 17250 of Platja d'Aro (Girona).

On buying any of our products and/or services, the CLIENT expressly accepts and is governed by the following clauses, and by the conditions of access and use of our website and its privacy policy, accessible through the link “Privacy Policy”.

The CLIENT states that they are legally capable of signing an agreement.

The present agreement is permanently accessible in the legal notifications in our website; it can be downloaded in pdf format at the moment of signing the agreement.

For any questions or proposals, please contact us by phone (+34) 972.82.60.19 and/or by e-mail at info@bustinsjeans.com

 

  1. PRICES AND TAXES

In exchange for the product and/or service acquired, the CLIENT expressly agrees to disburse the amounts specified at the time of purchase in relation to the prices established on the website www.bustinsjeans.com for the specific products.

The products offered on this website are subject to Value Added Tax (VAT), which is INCLUDED in the prices indicated for each product.

Transport and delivery costs are NOT included in the price; these will be added at the end of the purchasing process.

Once the product has been chosen, prior to the confirmation of the order and payment thereof, the final price of the purchase will appear on the screen, including VAT (Value Added Tax) along with the handling, packaging and shipment costs of the product purchased, which will be shown on the purchase order on buying the product and on the invoice, except when the buyer has decided to pick the product up in the shop.

Any product or service that has not been specified as being included in the description will be excluded.

 

  1. PURCHASE PROCEDURE

Orders can be made on our website only by private individuals older than 14 years of age, and by companies.

Our website provides details of all our products in an individualised manner. The procedure for making and transacting the reservation is indicated on the website; the following simple steps must be followed:

  1. Choose the product to be purchased.

 

  1. On selecting the product, this can be included in the Shopping Basket; you can then keep shopping or transact the order.  

 

  1. In order to transact the purchase, if you are accessing our website for the first time, you need to fill in a registration form with your personal details and to create a personal user account. When you have completed this step you will receive a message on the e-mail you gave confirming that the registration has been done correctly. If you are already registered as a user, to continue with the purchase you only need to type in your user name and password, which you gave for your initial purchase. The user name and password are personal and correspond to the person who registered; this person is exclusively responsible for the custody thereof. You can use your account to manage any information that we provide or to modify or update your personal details.

 

  1. Subsequently, the order is verified, the articles chosen are described and the total price is calculated.

 

  1. You must select a delivery option which can involve a delivery to your home or picking the purchase up at the shop.

 

  1. It is also necessary to provide an address for invoicing and one for delivery of the products purchased. The same address can serve both for invoicing and delivery.

 

  1. Once all the steps have been followed, you will have to tick a box to show you have read the terms and conditions of sale.

 

  1. The website will provide you with the means to make the payment, depending on the system you have chosen in each case.

 

  1. Once you have provided your details for payment, you will have to confirm the purchase by pressing the “Confirm Purchase” button.

 

  1. Once you have hit the “Confirm Purchase” button an e-mail will be sent to you confirming the order and giving information on the delivery process.

The CLIENT acknowledges that the photographs and descriptions of the products on our website give an approximate idea of the products and/or services provided and that these can be slightly different. The descriptions and illustrations of the products offered on this website serve only to give general information.

 

  1. AVAILABILITY AND DELIVERY

The products provided by BUSTINS JEANS can be purchased from anywhere in the world, but they will be distributed exclusively in Spain (peninsula) and the Balearic Isles.

Orders will be transacted once payment has been correctly received.

Under normal conditions, the products advertised on our Website are available for immediate shipment within the timeframes indicated. The products provided​ by BUSTINS JEANS will at all times be subject to availability thereof; this will be indicated for each item on our Website; if an article were to be unavailable, the CLIENT will be accordingly informed of the unavailability.

In the event that an order has been placed by the CLIENT and the product is sold out, the CLIENT will be duly informed and offered an alternative product with similar characteristics with regard to price and quality. Nonetheless, if the CLIENT were not interested in accepting the alternative proposed, BUSTINS JEANS will return the amount paid and inform the CLIENT of the procedures and timelines of the reimbursement.

As a general rule, the maximum date of delivery or for picking the product up at the shop, once we have confirmed that payment has been made, and provided that stock is available, will be from 2 to 4 days. Delivery or pickup shall only be made on working days (Monday to Friday).

These delivery dates are approximate and can in no case be binding for BUSTINS JEANS.

We recommend that the CLIENT indicates their preferences with regard to delivery times on filling in the order form.

The product/s will be delivered by the shipper together with a delivery note at the address indicated on the order form, which must be signed as a document of receipt of the delivery.

In the event that the delivery cannot be made due to the absence of the recipient, the shipper will contact the CLIENT directly, indicating the necessary steps to be followed. If the delivery cannot be made because the CLIENT provided a wrong address, the costs of re-sending the shipment will be covered by the CLIENT.

In order for the CLIENT to be kept informed at all times of the situation of their purchase, they will receive an e-mail confirming their order.

In order to keep you informed at all times, you will be sent an e-mail confirming your order.

 

  1. PAYMENT AND PAYMENT DEADLINES

The following forms of payment will be accepted:

  • Credit and Debit Cards: The transaction will be done by direct contact with your bank through the payment gateway.

 

  • Bank transfer: making a deposit of the total amount of the purchase in the current account indicated (CaixaBank).

 

  • Paypal: The transaction is conducted directly through the payment gateway.

 

  • Bizzum - Apple Play: The transaction is made directly on the platform managed by Bizzum or Apple Play and the corresponding bank. The user only has to enter his phone number and password to proceed with the payment.

Once payment has been made you will receive a confirmation e-mail.

BUSTINS JEANS has no knowledge of your credit card details. All our payment systems are totally safe.

Payment is prior to delivery of the product and BUSTINS JEANS will not provide the product until we have received payment. BUSTINS JEANS reserves the right to cancel, whether temporarily or permanently, delivery of the products in the event of any issue relating to payment thereof.

 

  1. INVOICES

When you make the corresponding payment, you will receive a confirmation email, as well as the invoice of your purchase. If the CUSTOMER wishes, he/she can request by email the Invoice of his/her purchase in paper format by contacting us at info@bustinsjeans.com.

The CLIENT is responsible for confirming receipt of any notifications and for informing us of any modifications in their personal details; BUSTINS JEANS is exonerated of any liability arising from this circumstance.

 

  1. GUARANTEE/WARRANTY

All our products are subjected to quality controls and are guaranteed by the manufacturer against production defects for a period of three years from the date of purchase. The warranty covers any manufacturing, design or material defect, although it will be necessary that the lack of conformity is revealed within two months from the date of knowledge of the defect. The warranty covers only defective products. It does not cover blows, improper use, or others that are not attributable to a defect of the supplier or a defect in the product. During the warranty period the CUSTOMER may return the product and we will repair or replace it. Transportation costs generated by returns under warranty will NOT be borne by the CUSTOMER.

The document containing the guarantee is the invoice.

 

  1. RETURNED PRODUCTS

The current conditions for return of products shall not be applicable if the CLIENT exercises their right of withdrawal.

Notwithstanding the stipulations established in Clause 8 referring to the right of withdrawal, products can only be returned or exchanged in the event of a manufacturing flaw, damage during transport or errors in an order. In any event, the good/s must be returned within a period of 15 days as from when the defect was discovered, together with packaging and accessories. Prior to acceptance of a manufacturing flaw or anomaly, or defect in packaging, the Company will verify that the defect is not due to inappropriate or negligent use, manipulation or storage of the product. The goods must always be returned together with the corresponding delivery note or invoice.

Both in the event of returned products due to a manufacturing or packaging defect and as a result of an error in the order, the CLIENT, whenever possible, will be offered an alternative replacement at no additional cost, the CLIENT will not have the right to any kind of compensation. The costs of the shipment of the repaired or rectified goods will be covered by BUSTINS JEANS.

In any event, the return will always depend upon prior examination by BUSTINS JEANS of the state of the product/s to be returned, and on verification of compliance with the provisions of the present agreement.

BUSTINS JEANS reserves the right to reject any claim referring to communication of faulty goods or return thereof outside the established deadline or of products that are not in the same state as when they were received.

Returns will be managed by sending an email to info@bustinsjeans.com with a description of the reasons and the alleged causes for the return. Likewise, it will be necessary to indicate the name and surname and the reference number of the order. Once we receive the request, we will process it in a timely manner.

 

  1. RIGHT OF WITHDRAWAL

You have the right to withdraw from the present agreement within 14 calendar days with no justification required. The withdrawal deadline will expire 14 calendar days as from the moment when you or a third party acting on your behalf, different from the shipper, took material possession of the goods.

To exercise your right of withdrawal, you must notify us at BUSTINS JEANS (COSTA BRAVA JEANS, S.L.) Galerías Neptuno 23, C.P. 17250 de Platja d'Aro (Girona) or at the following e-mail address info@bustinsjeans.com your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). You may use the model withdrawal form below, although its use is not mandatory.

Model of the withdrawal form

To the attention of:

BUSTINS JEANS (COSTA BRAVA JEANS, S.L.)   

Galerías Neptuno 23

17250 of Platja d'Aro (Girona)    

infos@bustinsjeans.com  

I hereby inform you that I am withdrawing from the purchase agreement relating to the following article or product:

Order received on:

Name of the consumer:

Signature of the consumer

Date

 

 

In order to comply with the withdrawal deadline, it will suffice that the notification in this sense is sent before the corresponding deadline expires.

Consequences of withdrawal:

In the event of withdrawal from the agreement by you, we will refund all the payments received without undue delay and always within 14 calendar days as from the date on which you informed us of your intention to withdraw from the present agreement. We shall proceed to make the refund by the same means that you employed to make the initial transaction, unless you have expressly stipulated to the contrary. Whatever may be the case, you will not incur any expenses as a result of the refund.

The CLIENT will cover the direct costs involved in returning the goods, and the cost of picking them up will therefore be deducted, except in the event of defective articles or an error we have made in the delivery.

We inform you that the refund will be withheld until we have received the goods or products, or until you have presented proof that they have been returned, depending on which occurs first.

Once you have notified us of your intention to withdraw, the goods must be returned or directly delivered to BUSTINS JEANS (COSTA BRAVA JEANS, S.L.) Galerías Neptuno 23, C.P: 17250 de Platja d’Aro (Girona), with no undue delay and in all cases, within 14 calendar days from the moment you notified us of your decision to withdraw from the agreement. The deadline will be considered to have been met if the goods are returned before the date thereof.

The goods or products returned must be in perfect condition, presenting no damage; they must not present any deformation or signs of wear or stains. You will be responsible for the depreciation in value of the goods as a result of handling the goods in an inappropriate manner.

 

  1. IMPLEMENTATION OF THE AGREEMENT AND MODIFICATIONS OF THE PRODUCTS AND/OR SERVICES

The present Agreement will become binding when the purchase is paid for and when the CLIENT has been sent an e-mail confirming and describing the purchase.

BUSTINS JEANS reserves the right to modify in any way the characteristics and conditions of our products, in order to improve them and if this benefits the CLIENT.

 

  1. OBLIGATIONS OF THE PARTIES

BUSTINS JEANS agrees to provide the CLIENT with the products purchased, with the greatest diligence in providing the service and maintaining the necessary facilities for the network to function, availing to this end of a team dealing with technical and software issues.

The CLIENT agrees to use the services provided to them in good faith, complying with the laws in force in all matters and respecting the rights of third parties; the client also agrees to pay for the service chosen in the period and the manner established in the conditions of this purchase agreement.

BUSTINS JEANS does not guarantee that the conditions and availability of the service referred to in the present agreement will be uninterrupted due to the possibility of issues arising in the Internet, breakdowns in software systems and other unforeseeable circumstances. The CLIENT therefore agrees to accept these circumstances within reasonable limits, thus expressly waiving the right to make any claim against BUSTINS JEANS for any contractual responsibility for potential faults or errors in the service provided under the present agreement.

 

  1. COMMUNICATIONS

All notifications between the parties will be issued preferentially by e-mail. The CLIENT is responsible for confirming receipt of any notification and for informing BUSTINS JEANS of any modification of their details; the latter is exonerated of any responsibility deriving from this circumstance. If the CLIENT makes any modifications, they should inform BUSTINS JEANS by means of the e-mail or telephone indicated on our website.

In compliance with Article 21 of Law 34/2002 of Services of the Information Society and Electronic Commerce, we inform you that our commercial mailings and information relating to our website and the services offered therein, will be sent by e-mail to the e-mail address you provide, always revocable. In any case, you have the option to reject our commercial communications by sending an e-mail to the address info@bustinsjeans.com indicating in the subject the word UNSUBSCRIBE.

 

  1. COMMITTMENT, ACCEPTANCE AND VALIDITY OF THE AGREEMENT

The CLIENT has read and accepted the legal conditions of use and the privacy policy of the website.

The CLIENT acknowledges that they have understood all the information referring to the services provided by our website, as well as all the conditions and stipulations contained in the present electronic agreement; they therefore accept that this is sufficient to prevent any error on signing the present contract, and therefore expressly accept all stipulations contained therein.

The CLIENT is fully aware that the present agreement will be accepted and executed when they provide their personal details and click on “Purchase” in our website, and that the agreement will be formalised when the service is paid for.

 

 

 

  1. APPLICABLE REGULATIONS

The present agreement is of a commercial nature, and will therefore be governed and interpreted according to Spanish laws.

If there were to be any kind of discrepancy or conflict between the parties in relation to the interpretation, content or execution of the Agreement that cannot be resolved by mutual agreement, the Parties will be subject to the competent the courts or tribunals.

Furthermore, we provide our clients with the following link to access the European Commission’s online platform for resolving litigations.  

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

 

  1. PERSONAL DATA

The contracting process requires you to fill in personal data forms in order to process and manage orders and, if authorized, to send you commercial information about our services. The provision of such personal data requires prior approval of our Privacy Policy.

 

Attention: The present General Conditions of Purchase have been updated on 12/05/2021. We may modify them at any time, as well as change the list of prices and services offered. Please check the date of issue each time you log on to our website to ensure that no changes have been made that may affect you.